How can we help?

Restart the game and device, confirm that iOS or Android and the game are updated, verify available storage, and try a stable connection. If the problem continues, contact support with your Player ID if available, device model, operating-system version, installed game version, a description, and screenshots when applicable.

A pending purchase is still being processed by Apple App Store or Google Play. Game support cannot manually approve it. Check the purchase status in the applicable store and its official help center. Content is delivered only after the platform authorizes the transaction.

Restart the game with a stable connection and allow time for transaction verification. If the content still does not appear, contact support using only the requested support details. Never send full card numbers, banking data, passwords, or Apple or Google credentials.

The game automatically creates or retrieves an anonymous Unity Authentication account and uses Cloud Save for supported progress. Recovery may be limited if the app was removed, device data was cleared, or the original anonymous identity is unavailable. Contact support with your Player ID when available and the permitted device and game details. Recovery cannot be guaranteed.

Use a stable connection and avoid switching networks during a battle. If the issue continues, contact support with your Player ID if available, device model, iOS or Android version, installed game version, a description of the connection or PvP issue, and screenshots when applicable. Completed rankings or results may not be reversible.

Describe what you expected, what happened, and the steps that led to the problem. Include your Player ID if available, device model, iOS or Android version, installed game version, and screenshots when applicable. Avoid including unrelated personal information in screenshots.

Email proyectoascension1.0@gmail.com with the privacy request and your Player ID when available. Depending on your location, requests may include access, correction, deletion, portability, restriction, objection, or withdrawal of consent, subject to applicable law.

To request deletion of the automatically generated game account and associated data, contact proyectoascension1.0@gmail.com and include the Player ID when available. The game does not currently claim to provide an in-app deletion button.